Shipping & Delivery Policy – SeaBuck Organic

At SeaBuck Organic, we are committed to delivering your orders safely and efficiently. We work to ensure that every order reaches your doorstep in good condition and within the estimated delivery timeframe.

1. Order Processing Time

Orders are generally processed within 1–3 business days after successful order confirmation.
Orders placed on Sundays or public holidays may be processed on the next working day.
During high-demand periods, sales events, or unforeseen circumstances, processing may take slightly longer.

2. Shipping & Delivery Time

Standard delivery generally takes 3–7 business days after dispatch.
Delivery timelines may vary depending on your location, courier service, weather conditions, and other logistical factors.
Remote locations may require additional delivery time.

Please note that all delivery timelines are estimates and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before completing your purchase.
Any free shipping offers will be clearly mentioned on the website or during checkout.
Additional charges, if applicable, will be communicated before order confirmation.

4. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation through email, SMS, or WhatsApp, along with tracking details wherever available.

You can use the tracking information provided to check your shipment status.

If you experience any difficulty tracking your order, please contact our customer support team.

5. Incorrect Address & Failed Delivery

Customers are responsible for providing accurate shipping details, including:

Full name
Complete delivery address
Correct PIN code
Active mobile number

SeaBuck Organic will not be responsible for delivery delays caused by incorrect or incomplete address information.

If a shipment is returned due to an incorrect address, failed delivery attempts, or the customer’s unavailability, additional shipping charges may apply for re-delivery.

6. Delayed or Lost Shipments

Although we work with reliable logistics partners, unexpected delays may occur due to:

Weather conditions
Transportation disruptions
Courier service issues
Public holidays
Other unforeseen circumstances

If your order has not arrived within the estimated delivery period, please contact our support team so we can help investigate the issue.

7. Damaged Packages

If you receive a package that appears damaged, tampered with, or opened:

Take photographs or videos of the package.
Keep the original packaging and shipping label.
Contact our customer support team within 24 hours of delivery.
Share your order ID and supporting evidence.

Our team will review the issue and assist you according to our Return & Refund Policy.

8. International Shipping

Currently, shipping availability may be limited to selected locations within India. International shipping, if introduced, will be communicated separately on our website.