Refund and Returns Policy

At SeaBuck Organic, customer satisfaction and product quality are our top priorities. We aim to provide a smooth and transparent shopping experience. However, if you receive a damaged, defective, or incorrect product, we are here to help.

1. Return Eligibility

You may request a return or replacement under the following conditions:

The product received is damaged, defective, or incorrect.
The return request is submitted within 24 hours of delivery.
The product is unused and in its original packaging, wherever applicable.
The customer provides clear photographs or videos showing the issue.

Products that do not meet these conditions may not be eligible for return or replacement.

2. Return Process

To request a return or replacement, please follow these steps:

Contact our customer support team through email.
Share your order ID and registered contact details.
Provide clear images or videos of the damaged, defective, or incorrect product.
Briefly explain the issue.
Our support team will review your request and inform you about the next steps.

If your request is approved, we will guide you through the return or replacement process.

3. Refund Policy

Refunds are processed only after the return request has been reviewed and approved.
For prepaid orders, approved refunds will be credited to the original payment method.
For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or another mutually agreed payment method.
Refund processing may take 5–10 working days after approval, depending on the payment provider.

Please note that the time taken for the refund to appear in your account may vary depending on your bank or payment provider.

4. Non-Returnable Situations

Returns or refunds may not be accepted in the following situations:

Products that have been used, opened, or tampered with, except where the product is defective or damaged on arrival.
Products damaged due to improper handling or misuse.
Requests submitted after the specified return period.
Requests without sufficient evidence of damage or incorrect delivery.
Products returned without prior approval.

For hygiene and product safety reasons, certain personal care, wellness, and consumable products may not be eligible for change-of-mind returns.

5. Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support team.
Once an order has been dispatched, cancellation may not be possible.
If cancellation is approved for a prepaid order, the refund will be initiated to the original payment method.

6. Shipping Charges

Return shipping charges for verified damaged, defective, or incorrect products will be handled according to the applicable return arrangement.
In other eligible return situations, shipping charges may apply.
Customers will be informed about any applicable charges before the return is processed.